At ink89, responsible gaming is not a footnote — it is a foundational commitment. We provide every member with a full suite of self-management tools, clear age restrictions, and direct access to professional support so that your experience on our platform remains enjoyable, controlled, and safe.
ink89 enforces a strict 21+ age restriction across all products — sportsbook, live casino, slots, and Keno. Registration is prohibited for any person under 21 years of age. Age verification is conducted during the KYC process before any withdrawal is processed.
Gambling, in all its forms — from placing a wager on a BRI Liga 1 fixture to spinning a Pragmatic Play slot — is a leisure activity. Like any leisure activity, it carries risks when it stops being recreational and starts to interfere with a person's finances, relationships, or mental health. ink89 takes that risk seriously.
We have built responsible gaming features directly into the platform, not as an afterthought, but as a core part of the product experience. Every member has immediate access to deposit limits, wagering limits, session time-out controls, and self-exclusion — all of which can be activated instantly by contacting our 24/7 support team at [email protected].
Our support agents — available around the clock, including Indonesian public holidays such as Idul Fitri and Ramadhan — are trained to assist members who feel that gambling may be becoming a problem. Reaching out is always the right call, and no judgment is attached to any responsible gaming request.
ink89 does not market aggressively to vulnerable individuals, does not offer inducements designed to encourage excessive gambling, and does not target users who have activated self-exclusion. We believe the sustainability of our platform depends entirely on our members having healthy, enjoyable relationships with gambling — and we are committed to supporting that.
Every ink89 member can activate these controls at any time. Contact [email protected] to request any of the following — changes take effect within 24 hours, or immediately for self-exclusion.
Set a maximum amount you are permitted to deposit into your ink89 account over a rolling daily, weekly, or monthly period. Once the limit is reached, further deposits are automatically blocked until the period resets. Reducing a deposit limit takes effect immediately; increasing it requires a 7-day cooling-off period to prevent impulsive decisions.
Cap the total amount you can wager — across all products including sportsbook, live casino, slots, and Keno — within a chosen period. Wagering limits operate independently of deposit limits, giving you a second layer of spend control. They are especially useful for members who use a pre-funded balance and want to pace their play across a longer session.
Take a mandatory break without permanently closing your account. Time-outs are available for periods ranging from 24 hours to 6 weeks. During an active time-out, you cannot log in, place bets, or make deposits. Marketing communications are also suspended. You may extend a time-out at any time, but you cannot shorten it once it has been activated.
If you feel that a time-out is not sufficient, self-exclusion allows you to close your ink89 account for a minimum of 6 months, 1 year, or permanently. All pending withdrawals of legitimate winnings are processed normally upon exclusion. Your account cannot be reopened during the exclusion period under any circumstances — this is a hard block with no override.
Enable periodic session-duration notifications that appear on-screen during active gameplay. You choose the interval — every 30, 60, or 90 minutes — and the notification displays how long you have been playing during the current session and your net result. This feature is designed to break the absorption loop that long gambling sessions can create.
Our support team is available around the clock — including during Idul Fitri, Lebaran, Nyepi, and all Indonesian public holidays — via email at [email protected]. Agents are trained specifically in responsible gaming conversations and will process any limit, time-out, or self-exclusion request with complete discretion, professionalism, and no questions asked beyond what is operationally required.
All responsible gaming controls at ink89 are activated by contacting our support team directly. This ensures that every request is handled by a trained human agent and processed accurately, without the risk of accidental activation or deactivation through a self-service interface.
Send an email from your registered ink89 email address. Use the subject line "Responsible Gaming Request" to ensure your message is routed directly to our trained team and prioritized accordingly.
Response within 1 hourState clearly which tool you want to activate (deposit limit, wagering limit, time-out, self-exclusion, or reality check reminder) and the specific parameters — the limit amount in IDR, the time-out duration, or the exclusion period. The more specific your request, the faster it can be processed.
Confirmed by reply emailThe agent will verify your identity using your registered username and the name on your account before applying any changes. This step protects against unauthorized activation by third parties.
Secure processOnce verified, the tool is activated and you receive a confirmation email with the details of the limit or exclusion applied. Self-exclusion takes effect immediately upon the agent's confirmation — there is no delay or grace period.
Self-exclusion: immediateink89 enforces a strict minimum age requirement of 21 years for all registered members. This applies across every product on the platform — sportsbook, live casino, online slots, and Keno draws.
Recognizing the early indicators of problem gambling is the first step toward addressing it. If any of the following resonate with your current experience, we strongly encourage you to reach out to our support team or one of the professional resources listed below.
Continuing to gamble — or increasing bet sizes — in an effort to recover money lost in previous sessions, rather than treating each session as independent.
Losing track of how much time you have spent gambling in a single session, or finding that sessions consistently run far longer than you originally intended.
Missing work obligations, neglecting family responsibilities in Jakarta, Surabaya, Bandung, or elsewhere, or withdrawing from social relationships because of time or money spent gambling.
Spending money allocated to essential expenses — rent, food, school fees, BCA or BRI loan repayments — on gambling, or borrowing money specifically to fund gambling activity.
Gambling to escape negative emotions — stress, anxiety, depression, or boredom — rather than for entertainment, or feeling restless and irritable when not gambling.
Hiding the extent of your gambling from family members, lying about how much time or money you spend on gambling, or feeling a need to be secretive about your activity.
Finding that the same stake amounts no longer produce the same level of excitement, and progressively increasing bet sizes in order to achieve the same emotional response.
Making repeated genuine attempts to reduce or stop gambling — whether on sportsbook markets or slot sessions — but finding yourself unable to follow through on those decisions.
This is not a diagnostic tool — it is a reflective exercise. Read each question honestly and consider your answer. If you find yourself answering "yes" to three or more, we encourage you to contact our support team or a professional counseling service.
Have you ever gambled with money you needed for household expenses — such as monthly rent, groceries, utility bills, or school fees for your children?
Have you ever borrowed money — from family, friends, or financial services — specifically to fund a gambling session or to cover losses from a previous one?
Do you find it difficult to stop gambling once you have started a session, even when you originally set an intention to stop after a certain time or a certain amount?
Do you feel restless, irritable, or anxious when you have not gambled for a period, or when you are unable to access the platform?
Have you hidden the extent of your gambling from a family member, partner, or close friend — including lying about how often you play or how much money is involved?
Has gambling ever negatively affected your work performance, your family relationships, or your personal health and wellbeing in a way you were uncomfortable acknowledging?
Do you find yourself returning to gambling after a losing session with the specific intention of winning back what you lost, rather than for entertainment value?
Have you made sincere attempts to gamble less or stop altogether, only to find yourself returning to the same patterns within a short period?
If gambling has become a significant concern for you or someone close to you, professional counseling and support organizations can provide confidential, non-judgmental assistance beyond what a gaming platform can offer. The following are well-established international and regional resources.
A global peer-support fellowship for people who share the desire to stop gambling. Meetings are available internationally, including online sessions accessible from Jakarta, Surabaya, Bali, and across Indonesia. No membership fee or commitment required to attend.
A UK-based charity offering free, confidential information, advice, and counseling for anyone affected by problem gambling. GamCare operates the National Gambling Helpline and provides online chat support and structured counseling programs.
An international online service providing free practical advice and emotional support to people affected by gambling problems. Gambling Therapy offers live support groups, one-to-one chat, and a global directory of local counseling services — available in multiple languages.
Our own responsible gaming team is available 24/7 at [email protected]. While we are not a substitute for professional counseling, we can activate protective account tools immediately, provide a listening ear, and direct you to the most appropriate external resources for your situation.
Responsible gaming is a shared responsibility. ink89 provides the tools; you set the boundaries. Whether you want to explore our sportsbook, spin a slot, or simply review your account, we are here to support an experience that stays fun, stays controlled, and stays yours.
Gambling involves financial risk. Play responsibly. 21+ only.